FAQ: WHO GOES THERE?
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

If I back this for $1 now, can I get access to the Pledge Manager?

Yes, you can.

Last updated: August 08, 2017 08:56

There are a total of 8 characters. Can this be played as an 8 player game?

No! I mean, we cant stop you from playing it that way, it's just that it's not designed for anything over 6. You would mos likely run out of materials, food, weapon tiles and most of all...trust. But hey, if you want to engage in an 8 player cluster that will most likely last you 17.5 hours. Go for it!

Last updated: August 08, 2017 08:56

Can this be played as a one player solo game, or as a two player game?

No. There must be at least three players to allow some question about who is infected and who isn't.

Last updated: August 08, 2017 08:56

Will the Infection dials be color blind friendly?

Yes, yes they will. The Infection dials will be color blind friendly and they will also have symbols to help differentiate the 2 colors.

Last updated: August 08, 2017 08:56

Why are there only 6 infection clickers in the 8 character games?

There will only be 6 infection clickers in the 8 character game because this is a 3-6 player game. If you were to buy the two expansion packs, it is true you would get the two additional clickers, but the price point is unfortunately $10 more as well. All the clickers will be identical in color due to our need for economies of scale and being able to afford them. Therefore, they will not be character color specific at this time.

Last updated: August 08, 2017 08:56

How are you handling Customs and VAT fees?

We will be fulfilling orders domestically for United States, European Union, Canada and Australia. All customs and VAT fees for these areas will be pre-paid. All other areas are subject to local customs and VAT rules and will be the responsibility of the backer.

Last updated: August 31, 2017 12:53

I thought I could switch from early bird tier to early bird tier, but it won't let me.

We are really glad you jumped on board early, and we understand you may want to change your pledge level. If you want to switch,, we will still honor the $5 discount. We can see that you were in an early tier originally, so just let us know you switched and we'll apply the discount to your pledge manually.

Last updated: August 31, 2017 17:38

Are stretch goals included in all copies of the game?

All game enhancement stretch goals are part of the core game. The only exception would be the Sugar Ponies add-on. We added a print to play for this unrelated game as a free SG, but backers can still buy the physical copy for $11. Thanks,

Last updated: September 01, 2017 12:25

How will this project be shipping to International residents?

Singapore will most likely be fulfilled from the UK with GamesQuest. They have the most international friendly rates. We are keeping our options open for some specific Asian territories if it turns out to make sense based on our numbers after the surveys are completed.

Last updated: September 04, 2017 21:12

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://who-goes-there.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://who-goes-there.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://who-goes-there.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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